A STUDY OF STUDENT SATISFACTION TO CHOOSE ENGLISH EDUCATION PROGRAM OF MUHAMMADIYAH UNIVERSITY OF BENGKULU
Dublin Core
Title
A STUDY OF STUDENT SATISFACTION TO CHOOSE ENGLISH EDUCATION PROGRAM OF MUHAMMADIYAH UNIVERSITY OF BENGKULU
Description
The purpose of this research is to find out student's satisfaction in choosing an English study program at Muhammadiyah University of Bengkulu. This research method is descriptive qualitative method. The research instrument is a questionnaire based on the theory of Mugla and Seedhouse (2005). The results of the study, The students satisfaction in choosing the English Education program at Muhammadiyah University of Bengkulu is categorized as SATISFIED. The student satisfaction is got from 5 factors, namely lecturer competence, learning process, facilities, services and curriculum. Based on the above results the researcher provides suggestions that It is hoped that the competence of lecturers, the learning process, facilities, services and curriculum can be improved so that students satisfaction can be changed from the satisfied become very satisfied category.
Creator
EKA DAHLIA
NPM.1621110008
NPM.1621110008
Advisor :Fetriani, M.Pd,
Source
ENGLISH EDUCATION
Publisher
UPT PERPUSTAKAAN
Date
06/04/2021
Contributor
MUHAMMADIYAH UNIVERSITY OF BENGKULU
Rights
MUHAMMADIYAH UNIVERSITY OF BENGKULU
Relation
Arnould, E., Price, L., and Zinkhan, G. (2004).Consumers. New York: McGraw-Hill / Irwin.
Appleton-Knapp, S. &Krentler, K., 2006.Measuring student expectations and their effects on satisfaction: the importance of managing student expectations. Journal of Marketing Education, pp. 254-264.
Adams, Kathy L. .; Adams, Dale E. (2003). Urban Education: A Reference Handbook. pp. 31–32.
Barnawi and M. Arifin, Managing Entrepreneurship-Based Schools, (Yogyakarta: ArRuzz Media, 2013), p. 49
Barnawi and Mohammad Arifin, Instructions for Guiding, Improving and Evaluating Professional Teacher Performance, (Yogyakarta: ArRuzz Media, 2014), p. 49
Clinton, A. and Wellington, T, (2000). A Theoretical Framework of Users Satisfaction / Dissatisfaction Theories and Models in the 2nd International Conference on Arts, Behavioral Sciences and Economics Issues (ICABSEI '2013) Dec. 17-18, 2013 Pattaya (Thailand) page 48
Douglas, J., Douglas, A. & Barnes, B., 2006.Measuring student satisfaction at a UK university. Quality Assurance in Education, pp. 251-267.
Dr.Tjahjanulin Domai,M.(2012).Report on the results of survey on community satisfaction index (service users) in Universitas Sriwijaya in 2012. Community satisfaction index (service users) UB, 03.
Elliott, K. & Healy, M., 2001. Key factors influencing student satisfaction related to recruitment and retention. Journal of Marketing for Higher Education, pp. 1-11
Elliott, K. & Shin, D., 2002. Student satisfaction: an alternative approach to assessing this Important Concept. Journal of Higher Education Policy and Management, pp. 97-109.
Eyiah-Botwe, E. (2015). Assessing Housing Project End-users Satisfaction in Ghana: A Case Study of SSNIT Housing Flats in Asuoyeboa-Kumasi.Journal of Civil Environmental Research, 7 (3).
EvelineSiregar and Hartini Nara, Learning and Learning Theories, (Bogor: Ghalia Indonesia, 2011), p.12
Festinger, L. (1957). A Theory of Cognitive Dissonance. California: Stanford University Press.
Geise, L. J & Cote, A. J. (2000). Academy of Marketing Science Review Volume 2000 No. 1
Garcl a-Aracil, A., 2009. European graduates' level of satisfaction with higher education. Journal of Higher Education, 57 (1), pp. 1-21.
Gay,LR.(1990).Education Research third Edition.New York;Meril Macmillan
Hon, w., 2002.Applying customer satisfaction theory to community college planning of student services. Insight in Student Services, p. Vol. 2
Ibid, ... h. 50
Hezberg,A.Paul.(1983).principle of statistic.New York:Jhon Wiley and Sons.inc.
Husain Umar.(2000). Marketing research & consumer behavior. Jakarta: PT Gramedia Pustaka Utama
Indonesian National Qualification Framework, Document 001: Directorate General of Learning and Student Affairs Ministry of Research, Technology and Higher Education Republic of Indonesia 2015
Kelly, A. V. (2009). The curriculum: Theory and practice (pp. 1–55). Newbury Park, CA: Sage.
Kuh, G. & Hu, S., 2001. The effects of student-faculty interaction in the 1990s. Review of Higher Education, 24 (3), pp. 309-332.
Kotler, P. & Keller, K., 2012.Marketing Management. NJ: Prentice Hall.
Locke, E.A. (1976). The Nature and Causes of Job Satisfaction. In Dunnette, M.D (ed.)
Lave, J. (1996) Teaching, as Learning, in Practice Mind, Culture and Society, pp.149 - X-25
Leni Susanti. (2017).Students Perception on The Use Of Code-Switching in Medium of Instructions at English Education Program Of Muhammadiyah University of Bengkulu.
Management element for universities: satisfaction with the offered courses. International Journal of Educational Management, 19 (6), pp. 505-526.
Napitupulu, Paimin. 2007. Public Services and Customer Statisfiction. Bandung: PT. Alumni
Oxford Advanced Learners; Dictionary (2000) Definition of satisfaction pg. 1044
Oliver, R., 1997. Satisfaction: A Behavioral Perspective on the Consumer. New York: McGraw-Hill.
President of the Republic of Indonesia. 2012. Law of the Republic of Indonesia Number 12 of 2012, Regarding Higher Education. Jakarta, Indonesia: Minister of Law and Human Rights of the Republic of Indonesia.
Palacio, A., Meneses, G. & Perez, P., 2002.The configuration of the university's image and its relationship with the satisfaction of students. Journal of Educational Administration, 40 (5), pp. 486-505.
Petruzzellis, L., D'Gggento, A. M. &Romanazzi, S., 2006. Student satisfaction and quality of service in Italian universities.Managing Service Quality, pp. 349-364.
Reys, Robert; Reys, Barbara; Lapan, Richard; Holliday, Gregory; Wasman, Deanna (2003)."Assessing the Impact of Standards-Based Middle Grades Mathematics Curriculum Materials on Student Achievement". Journal for Research in Mathematics Education: 74–95.
Rai, A. K. (2013). Customer Relationship Management: Concepts and Cases. Delhi: PHI Learning Private Limited.
Saif, N. I., 2014. The Effect of Service Quality on Student Satisfaction: A Field Study for Health Services Administration Students. International Journal of Humanities and Social Science, pp. 172-181.
Sojkin, B., Bartkowiak, P. &Skuza, A., 2012. Determinants of higher education choices and student satisfaction: the case of Poland. Higher Education, 63 (5), pp. 565-81.
National Higher Education Standards (SN Dikti), minister of research, technology and higher education regulation no 44 2015 and no 50 2018
Law of the Republic of Indonesia, No. 14 of 2005, Teachers and Lecturers
1945 Constitution article 28 H
Wilkins, S. &Balakrishnan, M. S., 2013. Assessing student satisfaction in transnational higher education. International Journal of Educational Management, pp. 146-153.
ZainalArifin, Concept and Curriculum Development, (Bandung: PT. RemajaRosdakarya, 2012),
Zeithaml, V. A. (1988). Consumer perception of price, quality and value: a means-end model and synthesis of evidence.
Appleton-Knapp, S. &Krentler, K., 2006.Measuring student expectations and their effects on satisfaction: the importance of managing student expectations. Journal of Marketing Education, pp. 254-264.
Adams, Kathy L. .; Adams, Dale E. (2003). Urban Education: A Reference Handbook. pp. 31–32.
Barnawi and M. Arifin, Managing Entrepreneurship-Based Schools, (Yogyakarta: ArRuzz Media, 2013), p. 49
Barnawi and Mohammad Arifin, Instructions for Guiding, Improving and Evaluating Professional Teacher Performance, (Yogyakarta: ArRuzz Media, 2014), p. 49
Clinton, A. and Wellington, T, (2000). A Theoretical Framework of Users Satisfaction / Dissatisfaction Theories and Models in the 2nd International Conference on Arts, Behavioral Sciences and Economics Issues (ICABSEI '2013) Dec. 17-18, 2013 Pattaya (Thailand) page 48
Douglas, J., Douglas, A. & Barnes, B., 2006.Measuring student satisfaction at a UK university. Quality Assurance in Education, pp. 251-267.
Dr.Tjahjanulin Domai,M.(2012).Report on the results of survey on community satisfaction index (service users) in Universitas Sriwijaya in 2012. Community satisfaction index (service users) UB, 03.
Elliott, K. & Healy, M., 2001. Key factors influencing student satisfaction related to recruitment and retention. Journal of Marketing for Higher Education, pp. 1-11
Elliott, K. & Shin, D., 2002. Student satisfaction: an alternative approach to assessing this Important Concept. Journal of Higher Education Policy and Management, pp. 97-109.
Eyiah-Botwe, E. (2015). Assessing Housing Project End-users Satisfaction in Ghana: A Case Study of SSNIT Housing Flats in Asuoyeboa-Kumasi.Journal of Civil Environmental Research, 7 (3).
EvelineSiregar and Hartini Nara, Learning and Learning Theories, (Bogor: Ghalia Indonesia, 2011), p.12
Festinger, L. (1957). A Theory of Cognitive Dissonance. California: Stanford University Press.
Geise, L. J & Cote, A. J. (2000). Academy of Marketing Science Review Volume 2000 No. 1
Garcl a-Aracil, A., 2009. European graduates' level of satisfaction with higher education. Journal of Higher Education, 57 (1), pp. 1-21.
Gay,LR.(1990).Education Research third Edition.New York;Meril Macmillan
Hon, w., 2002.Applying customer satisfaction theory to community college planning of student services. Insight in Student Services, p. Vol. 2
Ibid, ... h. 50
Hezberg,A.Paul.(1983).principle of statistic.New York:Jhon Wiley and Sons.inc.
Husain Umar.(2000). Marketing research & consumer behavior. Jakarta: PT Gramedia Pustaka Utama
Indonesian National Qualification Framework, Document 001: Directorate General of Learning and Student Affairs Ministry of Research, Technology and Higher Education Republic of Indonesia 2015
Kelly, A. V. (2009). The curriculum: Theory and practice (pp. 1–55). Newbury Park, CA: Sage.
Kuh, G. & Hu, S., 2001. The effects of student-faculty interaction in the 1990s. Review of Higher Education, 24 (3), pp. 309-332.
Kotler, P. & Keller, K., 2012.Marketing Management. NJ: Prentice Hall.
Locke, E.A. (1976). The Nature and Causes of Job Satisfaction. In Dunnette, M.D (ed.)
Lave, J. (1996) Teaching, as Learning, in Practice Mind, Culture and Society, pp.149 - X-25
Leni Susanti. (2017).Students Perception on The Use Of Code-Switching in Medium of Instructions at English Education Program Of Muhammadiyah University of Bengkulu.
Management element for universities: satisfaction with the offered courses. International Journal of Educational Management, 19 (6), pp. 505-526.
Napitupulu, Paimin. 2007. Public Services and Customer Statisfiction. Bandung: PT. Alumni
Oxford Advanced Learners; Dictionary (2000) Definition of satisfaction pg. 1044
Oliver, R., 1997. Satisfaction: A Behavioral Perspective on the Consumer. New York: McGraw-Hill.
President of the Republic of Indonesia. 2012. Law of the Republic of Indonesia Number 12 of 2012, Regarding Higher Education. Jakarta, Indonesia: Minister of Law and Human Rights of the Republic of Indonesia.
Palacio, A., Meneses, G. & Perez, P., 2002.The configuration of the university's image and its relationship with the satisfaction of students. Journal of Educational Administration, 40 (5), pp. 486-505.
Petruzzellis, L., D'Gggento, A. M. &Romanazzi, S., 2006. Student satisfaction and quality of service in Italian universities.Managing Service Quality, pp. 349-364.
Reys, Robert; Reys, Barbara; Lapan, Richard; Holliday, Gregory; Wasman, Deanna (2003)."Assessing the Impact of Standards-Based Middle Grades Mathematics Curriculum Materials on Student Achievement". Journal for Research in Mathematics Education: 74–95.
Rai, A. K. (2013). Customer Relationship Management: Concepts and Cases. Delhi: PHI Learning Private Limited.
Saif, N. I., 2014. The Effect of Service Quality on Student Satisfaction: A Field Study for Health Services Administration Students. International Journal of Humanities and Social Science, pp. 172-181.
Sojkin, B., Bartkowiak, P. &Skuza, A., 2012. Determinants of higher education choices and student satisfaction: the case of Poland. Higher Education, 63 (5), pp. 565-81.
National Higher Education Standards (SN Dikti), minister of research, technology and higher education regulation no 44 2015 and no 50 2018
Law of the Republic of Indonesia, No. 14 of 2005, Teachers and Lecturers
1945 Constitution article 28 H
Wilkins, S. &Balakrishnan, M. S., 2013. Assessing student satisfaction in transnational higher education. International Journal of Educational Management, pp. 146-153.
ZainalArifin, Concept and Curriculum Development, (Bandung: PT. RemajaRosdakarya, 2012),
Zeithaml, V. A. (1988). Consumer perception of price, quality and value: a means-end model and synthesis of evidence.
Format
PDF
Language
BAHASA INGGRIS
Type
JURNAL
Collection
Citation
EKA DAHLIA
NPM.1621110008
and Advisor :Fetriani, M.Pd,, “A STUDY OF STUDENT SATISFACTION TO CHOOSE ENGLISH EDUCATION PROGRAM OF MUHAMMADIYAH UNIVERSITY OF BENGKULU,” Repository Universitas Muhammadiyah Bengkulu, accessed April 28, 2024, http://repo.umb.ac.id/items/show/1915.