PengaruhKualitas Pelayanan TerhadapKepuasan Masyarakat Di Wilayah Kerja Puskemas Nanti Agung
(Kecamatan Tebat Karai Kabupaten Kepahiang)

Dublin Core

Title

PengaruhKualitas Pelayanan TerhadapKepuasan Masyarakat Di Wilayah Kerja Puskemas Nanti Agung
(Kecamatan Tebat Karai Kabupaten Kepahiang)

Description

ABSTRACT
This study aims to determine the effect of service quality on community satisfaction at the
Nanti Agung Public Health Center, Tebat Karai District, Kepahiang Regency. Either
partially or simultaneously. There are several that are discussed in this study, including
service quality and community satisfaction. This type of research is a quantitative descriptive
study, the object of this research is the community around the Nanti Agung Health Center,
precisely in the village of later agung, Karang Tengah village and Sinar Gunung village. The
sampling method is a non-probability technique, namely the accidental sampling technique.
The number of respondents in this study were 110 people. Methods of data collection using a
questionnaire. By using data analysis techniques using Simple Linear Regression Analysis
Test, and Hypothesis Testing, namely the t test
The results of this study can be concluded that the variable quality of service at the
Puskesmas later Agung has a positive and significant effect on community satisfaction. This
means that if the quality of service increases, the satisfaction of the community will also
increase and vice versa if the quality of service decreases, the satisfaction of the community
will also decrease, for example, with adequate supporting quality, it will certainly be very
good for people who come to the health center maintained and even improved so that in the
future the service quality of this health center will be even better. And if the community gets
good quality, then this will be an experience for them and share that experience with other
communities.
Keywords: Service Quality, Community Satisfaction

Creator

Sri Ekowati
Onsardi
Taupik Bustami

Source

Program Studi Manajemen

Publisher

UPT Perpustakaan

Date

04/02/2022

Contributor

Universitas Muhamamdiyah Bengkulu

Rights

Universitas Muhamamdiyah Bengkulu

Language

Bahasa Indonesia

Identifier

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Collection

Citation

Sri Ekowati, Onsardi, and Taupik Bustami, “PengaruhKualitas Pelayanan TerhadapKepuasan Masyarakat Di Wilayah Kerja Puskemas Nanti Agung
(Kecamatan Tebat Karai Kabupaten Kepahiang),” Repository Universitas Muhammadiyah Bengkulu, accessed July 12, 2024, http://repo.umb.ac.id/items/show/2721.